Versand

Shipping Policy

Last updated: September 9, 2026

Thank you for shopping with us! We’re committed to getting your order to you safely and as quickly as possible. Please review the information below regarding our shipping and delivery process.

Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During busy periods, promotions, or holidays, processing times may take slightly longer.

Once your order has been shipped, you will receive a confirmation email containing tracking information where available.

Shipping Times

Estimated delivery times are:

UK: [2–5 business days]
Europe: [5–10 business days]
International: [7–15 business days]

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to circumstances outside our control, including weather, customs processing, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.

Free shipping:

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Tracking Your Order

When your order has been dispatched, we will send you a shipping confirmation email with your tracking number, if tracking is available for your chosen delivery method.

Please allow 24–48 hours for tracking information to become active after receiving your shipping confirmation.

International Orders & Customs

For orders shipped outside the UK, your order may be subject to import duties, taxes, or customs fees imposed by the destination country.

Any customs duties, import taxes, or additional fees are the responsibility of the customer unless otherwise stated.

Customs policies vary between countries, so we recommend checking with your local customs authority if you are unsure about potential charges.

Incorrect or Incomplete Addresses

Please ensure that your shipping address is correct and complete when placing your order.

If you notice an error in your address, contact us as soon as possible at admin@hopphe.com. We will do our best to update the address before your order is dispatched, but we cannot guarantee that changes can be made once an order has entered the shipping process.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Damaged Packages

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us at admin@hopphe.com and provide your order number.

If your package arrives damaged, please contact us as soon as possible and, where possible, provide photographs of the damaged packaging and items so that we can investigate the issue with the delivery carrier.

Once an order has been marked as delivered by the carrier, we cannot guarantee responsibility for packages that are subsequently lost or stolen.

Delivery Delays

While we work with reliable shipping carriers, we cannot guarantee delivery dates or be held responsible for delays caused by circumstances outside our control.

This may include: